By Aaron Tomak
We’ve established that libraries are not going anywhere anytime soon. And we know that librarians are more useful than ever. So what about the ones using the library? Those we lovingly refer to as our ‘patrons’?
The current population of library patrons ranges from avid readers that could care less about computers to junior software engineers to people just getting into emailing. How will the library remain cater to these diverse groups?
Dr. Steve Matthews at the 21st Century Library Blog divided library users into three groups based on their understanding of and exposure to technology. These three categories are:
· The Digital Fugitive – Those with little to no exposure to technology and those catered to by the traditional library
· The Digital Immigrant – Those who grew up without technology but learned and integrated into their daily lives.
· The Digital Native – Those who grew up with technology and for whom it’s an everyday part of their lives.
This is a very diverse group and represents the shift that is occurring within the industry. With such varying expectations, how do we provide these groups with the services they need and desire from the library?
We do so by best understanding not only what each group wants but by also realizing what serves both the user of the library and the underlying philosophy of what a library is. Those most interested in the traditional library still want books on shelves, helpful and knowledgeable librarians, and a quiet atmosphere. And consider this essay by Glenn Remelts of Calvin College in which he states “…when using the tools found in the digital library, it will be difficult to ignore the traditional library, because so many of the records found in the digital library refer to traditional paper sources.” There is still a place for the traditional library in the digital era.
For those patrons that are caught between the pre-digital and the modern age, the library is acting as a place to introduce them to new technologies and methods of learning, working, and communicating. The newest generation of librarians comes fully equipped with first-hand knowledge of many new and emerging technologies and it is their goal to teach these patrons how to navigate the digital age.
Lastly, and perhaps the most difficult, is making the library relevant to a generation of patrons that have always had Google and Wikipedia to answer their questions. This group is the future users of the library and it is they that will instigate a change in the nature and function of the library. For this group, technology is an integral part of their lives. It is these users we need to best understand.
Libraries 2020: Imagining the library of the (not too distant) future
Although libraries have not always operated as user driven entities, their modern day relevance relies heavily on providing the right services to the patrons. After all, these are the folk that are paying the taxes, driving the services, and gaining the most from the libraries. It is and always will be our goal as librarians to help shape society through education and access to information.
View more presentations from Pew Research Center's Internet & American Life Project